i had something done to my 2002 jeep and they treated it with the respect they would to one just off the line. i've never seen such an immaculate auto repair place. the people were great, very little waiting, good fresh coffee, comfortable chairs. beautiful showroom added to to the ambiance. actually enjoyed the wait. impressive!
I have been buying cars from Mark for quite a few years now and have never had a bad experience. He is very helpful and goes out of his way to make it GREAT EXPERIENCE. Nothing but praise for Mark. I have had a lot of friends and family go to Mark for their car buying needs and they all have nothing but good things to say and also recommend him. Thanks for being there!
What I was REALLY pleased about was the time it took to complete the transaction. They hadn't started to clean the car until Greg and I showed up (??), but Greg got through the paperwork quickly. I have had new cars all my life and I am very picky about how I am treated and the outcome. Greg was grounded, no high airs about him and willing to work with me.
They were great about letting me drop my car off early, and pick it up after work. They even offered me a ride to work if i needed it! They also called me to let me know when the car was ready for pick up and they were very knowledgeable and informative about other thing that may need to be replaced soon on my vehicle. Thanks AL Serra for helping me keep my vehicle in good condition
They were upfront about the cost - no hidden fees! They were very Attentive to doing things the right way, and making sure it gets done asap - no waiting around forever just so they can try to make you say yes to something you don't want like other dealerships do. I absolutely Loved my experience with Kyle Odglen @ Al Serra!!
When it came time for me to turn in my lease and purchase a new car:
Eric Boitos is the best!!!!! He has gone above and beyond any service that I have ever had. I can't say enough about him. I needed my car repaired , but I would not get my paycheck until a couple of days later. They were out of rentals too. Eric got my repairs done and my car to me by the end of the day. My maintenance is up to date, because he always lets me know what I need done. When I get another car, I am getting it from Al Serra. I brag about the service all of the time. Eric makes staying with Al Serra easy. I am truly a happy and satisfied customer.
Al Serra Chevrolet is a US Car Dealer based in Grand Blanc, Michigan. Al Serra Chevrolet is located at 6167 S Saginaw St, Grand Blanc, MI 48439, USA.
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