The employees did not apologize or say they would open up. The simply said they'll fix the clock.
Asked for store owner's/manager's name and phone. Was given the name Theresa. Called and left VM.
They said they closed earlier because their clock showed it was 9 pm.
Nice and clean Cold Stone. Exactly what you expect from a Cold Stone. My only complaint is that I miss the old, fun Cold Stone. The songs, the special time each customer had. Now, it's just a normal ice cream shop.
Love everything about this store: ice creams,cakes and customer service.
Great place for a family for ice cream.
Unbelievable attitudes.
Drove 20 minutes to get ice cream. Went to open the door, and it was locked. Knocked on the window and the two employees started to laugh but did not look up or acknowledge me. Went to the other door. It was locked, too. I walked back to my car, looked up their number and called the store.
The best ice cream ever! J was great! Thanks
Employee answered and gave the phone to the other employee. They said they were closed, and I said "do you realize I was there at 8:55 pm, and you were closed? If you look at the phone, it's just turning 9 o'clock."
Cold Stone Creamery is a US Bakery based in Grand Blanc, Michigan. Cold Stone Creamery is located at Grand Mall & Office Center, 12821 Saginaw Rd, Grand Blanc, MI 48439, USA.
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